We want every NITYOG member to feel confident about their practice. This page explains how refunds and cancellations work for our yoga memberships.
Last updated: October 2026
7-day review window
7-Day Window
Refund requests are accepted within 7 days of the most recent payment, if unused.
Fair Use
Refunds apply to unused membership periods only. Used classes are not refundable.
Original Method
Approved refunds are returned to the original payment method within 5–7 working days.
01
Refund Policy
We offer refunds on paid memberships under the following conditions. Our goal is to be fair to both members and the teachers who dedicate time to each class.
Eligible for refund
Requests submitted within 7 days of payment for a plan that has not been actively used (fewer than 2 classes attended).
Partial refund
For 6-Month and Yearly plans, a partial refund may be offered on remaining unused months at the team's discretion.
Not eligible
Refunds are not available after 7 days, for fully used plans, for trial periods, or for plans purchased during promotional offers.
02
Cancellation Policy
You can cancel your membership at any time. Your access continues until the end of the current paid period — no further charges will apply after that.
1
Request cancellation
Contact our support team via WhatsApp or email with your registered email address.
2
Confirm your details
We'll verify your account and confirm the last active day of your current membership.
3
Access continues
Your access to live classes and recordings remains until the end of the paid period.
4
No future charges
Once the period ends, your membership will not auto-renew and no further amount will be charged.
03
How to Request a Refund
Refund requests are handled manually to keep the process personal and quick. Just follow these steps.
Send us a request
Message us on WhatsApp or email with your name, registered email address and the payment reference. We'll confirm receipt within 24 hours on working days.
Approval turnaround2–3 working days after verification
Refund credit time5–7 working days to the original payment method
04
Situations Not Eligible for Refund
To be transparent, the following situations are outside the scope of our refund policy.
Requests made more than 7 days after the payment date.
Plans that have been actively used (3 or more live classes attended).
Trial memberships and free access periods.
Memberships purchased under limited-time promotional offers.
Partial months for monthly plans (no pro-rata refunds).
Bank charges, gateway fees or currency conversion differences.
05
Frequently Asked
Yes. The 14-day free trial does not charge you and there is no automatic charge unless you choose a paid plan. You can simply not continue after the trial period ends.
Yes. Contact support and we'll apply a credit for the unused portion of your current plan toward the new one. Upgrades are processed manually to ensure accuracy.
Refunds for bank transfers are made to the same bank account. Please share the account holder name, bank name and account number along with your request.
No. Your learning progress, practice streaks and account details remain saved. If you rejoin later, you can pick up from where you left off.
Still have a question?
Reach out to the NITYOG support team — we're happy to walk you through the process personally.
